With our new 30-Day money back guarantee on jewelry items, you have plenty of time to make sure that you are happy with your purchase. All non-custom* jewelry items can be returned within 30 days of the purchase date for a refund. If the purchase is for $100 or less there will be a $15 charge for ultrasonic cleaning, polishing and restocking fee. If the purchase is over $100 there will be a $30 charge for ultrasonic cleaning, polishing and restocking.
Your refund will be processed as soon as we have received and accepted your returned item. Upon receiving your return, the item will be inspected by one of our Graduate Gemologists to confirm that the original item has been returned and that it is in acceptable condition. Be aware that worn or damaged items or those that have been engraved, or altered in any way will not be accepted for return. Furthermore, return packages which do not display a The Wave Collection RA# (Return Authorization Number), which are improperly packaged, or are uninsured will be refused upon receipt.
To properly return an item to The Wave Collection, please do the following:
Notify The Wave Collection of your intent to return your item by emailing firstname.lastname@example.org
Pack up your item for return including the original jewelry box and all paperwork.
Please address the package to:
The Wave Collection
1111 Via Carolina
La Jolla, CA 92037
Insure the package for the full selling price (minus taxes and shipping charges). Please check with your selected mail carrier ahead of time to make sure that they will allow you to insure your shipment for the full value. If you do not insure the item for the full selling price, The Wave Collection will not accept the shipment.
This policy does not apply to custom ordered jewelry items. Custom ordered jewelry items are not returnable under any circumstances. Custom order items include, but are not limited to rings ordered in a non-stock size, custom manufactured jewelry designs, and any item which has been altered from its original design. Deposits for custom ordered items are not refundable under any circumstances.